Frequently Asked Questions

Creating a jillivo account is straightforward. Visit the jillivo website and click the registration button. You will be asked to provide your full name, date of birth, email address, and a secure password. After submitting your details, you will receive a verification email — click the link inside to activate your account. Before you can deposit or play real-money games, you will also need to complete our KYC (Know Your Customer) process by uploading a valid Philippine government-issued ID such as a passport, UMID, SSS ID, or driver's licence. Remember: you must be at least 21 years old to register.

The minimum age to register and play at jillivo is 21 years old, in strict compliance with PAGCOR regulations and Philippine law. This applies to all games on the platform — slots, bingo, live dealer, and everything else. jillivo enforces this through mandatory age verification during registration and may request documentary proof of age at any time. Accounts that cannot confirm eligibility will be suspended.

No. Each player is permitted to hold only one active jillivo account. Creating multiple accounts — whether under the same name or different details — is a violation of jillivo's Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team.

On the jillivo login page, click "Forgot Password?" and enter the email address associated with your account. You will receive a password reset link within a few minutes. Click the link, enter your new password, and confirm it. If you do not receive the email, check your spam or junk folder. Still having trouble? Contact our 24/7 support team via live chat and we will help you regain access securely.

You can update most profile details — such as your contact number, address, and communication preferences — directly from your account settings page. However, changes to your registered name or date of birth require identity verification and must be requested through our support team. This is to protect your account from unauthorised changes and to comply with our KYC obligations.

jillivo supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (PHP). jillivo does not accept cryptocurrency of any kind, and credit card gambling deposits are not permitted in accordance with Philippine regulations.

Deposits via GCash and PayMaya/Maya are typically credited to your jillivo account instantly or within a few minutes. Bank transfers may take longer depending on your bank's processing schedule — usually within the same business day for transfers made during banking hours. If your deposit has not reflected after 30 minutes, please contact our support team with your transaction reference number.

Withdrawal processing times at jillivo depend on your chosen method:

• GCash / Maya: Usually processed within 24 hours after approval
• Bank Transfer: Typically 1–3 business days depending on your bank
• Debit Card: 1–3 business days

All withdrawals go through a security review before being released. Make sure your KYC verification is complete to avoid delays. Withdrawals can only be sent to a payment method registered in your own name — third-party withdrawals are not permitted.

Yes. jillivo sets minimum transaction thresholds to keep operations efficient and secure. Minimum deposit and withdrawal amounts vary by payment method and are displayed clearly on the cashier page when you initiate a transaction. As a general guide, e-wallet transactions via GCash or Maya tend to have lower minimums than bank transfers. Check the cashier section of your jillivo account for the most current limits in Philippine Peso (PHP).

A withdrawal at jillivo may be declined for several reasons:

• Your KYC verification is incomplete or documents have expired
• The withdrawal destination does not match the name on your jillivo account
• Active bonus wagering requirements have not yet been met
• Your account has a pending security review
• The requested amount exceeds your available withdrawable balance

If your withdrawal was rejected, our support team will notify you with the specific reason. Contact us via live chat to resolve the issue as quickly as possible.

The jillivo welcome bonus is automatically credited to your account when you make your first qualifying deposit. No promo code is required unless stated otherwise in the specific promotion terms. Make sure your account is fully verified before depositing to ensure the bonus is applied correctly. Welcome bonus details — including the minimum deposit amount and eligible games — are outlined on the promotions page of your jillivo account.

Wagering requirements — sometimes called playthrough requirements — specify how many times you need to wager your bonus amount before it can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games at jillivo may contribute different percentages toward wagering — slots typically contribute 100%, while live dealer games may contribute less. Always check the specific bonus terms for full details.

No. Bonus funds at jillivo cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal while a bonus is still active, jillivo may forfeit the bonus and any winnings derived from it before processing your withdrawal. If you prefer to withdraw without completing wagering, you can opt to forfeit the bonus manually from your account settings — but note that this action is irreversible.

jillivo offers a wide and growing library of games for Filipino players, including:

• Online Slots — hundreds of titles with varying themes, paylines, and jackpot sizes
• Bingo — classic and variant bingo rooms with real-time draws
• Live Dealer Games — baccarat, blackjack, roulette, and more with real dealers streamed in HD
• Featured Titles — including West Hunter Bingo and Legend of Perseus

New games are added regularly, so check the jillivo lobby for the latest additions.

Yes. All games on the jillivo platform use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. jillivo's platform is subject to regular audits to maintain game integrity and fairness. Live dealer games are streamed in real time from professional studios, adding an additional layer of transparency for players who prefer to see the action unfold live.

Absolutely. jillivo is fully optimised for mobile play. Whether you are using an Android or iOS device, you can access the full jillivo game library directly through your mobile browser — no app download required. The platform is designed to be responsive and smooth on smaller screens, so you can enjoy slots, bingo, and live dealer games from anywhere in the Philippines, whether you are in Makati, Cebu, Davao, or anywhere else.

West Hunter Bingo is one of jillivo's featured bingo titles, combining the classic excitement of bingo with a unique adventure theme. Players can join live bingo rooms, purchase cards, and compete for prizes in real time. It is one of the most popular games among Filipino players on the jillivo platform, offering a fun and social gaming experience with the chance to win real PHP prizes.

jillivo takes data security seriously. All personal information and financial data transmitted through the platform is encrypted using industry-standard SSL (Secure Socket Layer) technology. Your data is stored securely and is never sold to third parties. jillivo's full data handling practices are outlined in our Privacy Policy. We comply with applicable Philippine data privacy regulations, including the Data Privacy Act of 2012.

If you suspect that someone else has accessed your jillivo account without your permission, take the following steps immediately:

• Change your password right away using the account settings page
• Contact jillivo's 24/7 support team via live chat to report the incident
• Request a temporary account lock while the issue is investigated
• Review your recent transaction history for any unauthorised activity

jillivo will investigate all security reports promptly. We strongly recommend using a unique, strong password for your jillivo account and never sharing your login credentials with anyone.

Yes. jillivo supports two-factor authentication (2FA) as an additional layer of security for your account. When enabled, you will be required to enter a one-time verification code sent to your registered mobile number or email address each time you log in from a new device. We strongly encourage all jillivo players to enable 2FA from their account security settings to protect against unauthorised access.

jillivo provides a comprehensive set of responsible gaming tools available to all players from their account settings:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — cap the amount you can lose over a set period
• Session Time Reminders — receive alerts after a set duration of play
• Cool-Off Period — temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion — exclude yourself for 6 months, 1 year, or permanently

For more details, visit our Responsible Gaming page. Gambling is addictive. Know when to stop.

To activate self-exclusion on jillivo, log in to your account and navigate to the Responsible Gaming section in your account settings. Select "Self-Exclusion," choose your preferred exclusion period (6 months, 1 year, or permanent), and confirm your request. Your exclusion will take effect immediately. You can also request self-exclusion directly through our 24/7 live chat support team — no explanation needed, we will process it right away without judgment. For full step-by-step guidance, visit our Responsible Gaming page.

The minimum age to play at jillivo is 21 years old, as required by PAGCOR and Philippine law. jillivo enforces this through mandatory identity verification during registration — every new player must submit a valid government-issued Philippine ID before they can deposit or play real-money games. Accounts found to belong to players under 21 will be permanently closed. If you are a parent or guardian concerned about a minor accessing the platform, contact our support team immediately.

If you or someone you know is struggling with problem gambling, help is available. jillivo's 24/7 support team can assist you in activating self-exclusion or other protective tools immediately. For professional counselling and support, we encourage you to reach out to mental health and addiction services available in the Philippines. Remember: Gambling is addictive. Know when to stop. Seeking help is a sign of strength, and you do not have to face this alone. Visit our Responsible Gaming page for more information and guidance.